Fermob Care Advice
Please take the greatest care when unwrapping your Fermob furniture so as not to damage it in any way. Damage from knives and scissors, scratches from staples, or from placing tabletops directly on the ground are not covered under the manufacturer's warranty.
Below you will find information on caring for Fermob furniture and links for further information:
CARE & CLEANING FERMOB FURNITURE
Australian weather conditions can be harsh understanding how to care for your furniture will ensure your Fermob furniture's longevity.
To help you get the most out of your Fermob furniture, lighting and accessories, here are a few tips for maintenance and cleaning.
Maintenance during use of your metal furniture:
- Avoid prolonged contact with objects that may retain water, for example, flower pots.
- Tilt tables slightly during rainy periods to prevent water from accumulating when not in use.
- Clean off any bird droppings and sap from trees immediately, as these are particularly damaging and can cause corrosion or permanently stain your furniture.
Care & Cleaning metal furniture:
Clean your metal furniture using water, soapy water or a non-abrasive detergent. If your not sure which product to apply, carry out testing on a non-visible part of your furniture.
Apply with a soft sponge or soft cloth. DO NOT USE abrasive products or any products that may affect the surface of your Fermob products. Limit the use of pressure washing.
Beware of retention areas in which cleaning products can be trapped and cause damage.
Rinse with water and wipe carefully to avoid traces of limescale.
Care & Cleaning OTF or thread furniture:
Protect furniture made from Outdoor Technical Fabric against damage from sharp tools or heat sources such as cigarettes.
Use clean soapy water.
Spray or apply with a soft sponge.
Rub softly with a soft brush.
Rinse with water.
Wipe clean.
Collections: Alize, Sixties, Croisette, Dune, Plein Air, Latitude
Care & Cleaning teak furniture:
Teak furniture is the only wood that is totally rot-proof and naturally resistant to external damage, it protects itself.
Teak requires no maintenance, however over time it will display a grey patina caused by natural exposure to water and ultraviolet light. This does not affect the teak's durability.
It is your taste whether you wish to prevent this natural process by staining your teak furniture.
You can remove stains and rings by following the steps below:
- Clean your teak with a brush and soapy water.
- Sand the teak furniture with sandpaper in the direction of the wood grain to remove any unwelcome marks.
Care & Cleaning of your cushion furniture:
The fabrics used on Fermob furniture are STAIN, MILDEW, TEAR, UV and ABRASION RESISTANT. This means that Fermob furniture can be left outdoors without protection. However, Fermob furniture does require protection from bird droppings, sap, or dead leaves.
We do advise bringing cushions inside during continued bad weather.
Prewash
Vacuuming your cushion or, if there are any stains dab them to absorb the liquid with a cloth or paper towel.
Clean with soft brush or sponge using a not detergent based soap.
When rinsing with clean water, raise the furniture to allow the water to drain off.
Allow to dry in the open air.
Wash
Cushions are machine washable, follow the recommendations on the cushion label for best practice.
Care & Cleaning of your fabric accessories:
Acrylic Fabric
When treating stain or marks pre-clean fabric with a gentle brush.
Machine-wash on gentle cycle following the recommendations on the cushion label for best practice.
Allow to dry in the open air.
Only iron fabric if necessary
Cotton Fabric
Machine-wash on gentle cycle following the recommendations on the cushion label for best practice.
Allow to dry in the open air.
Only iron fabric if necessary
We do advise bringing cushions inside during continued bad weather.
Care & Cleaning of your lights:
Maintenance
Fermob lights are high quality products that require care and attention to keep them operating at their best.
- Charge your lamp in a sheltered spot.
- Wipe lamp regularly.
- Only used the supplied charging cable.
- Do not regularly let you lamps battery run flat.
- Opt for frequent, sjort duration charges.
- Do not submerge products and limit tjeir exposure the liquid.
Cleaning
Use water, soapy water or a non-abrasive detergent to clean.
Apply with a soft sponge or soft cloth made of a non-abrasive material.
Rinse water and wipe to avoid traces of limescale.
Fermob Cleaning Metal Furniture
Fermob Protecting Furniture During the Season
Fermob Wintering Your Outdoor Furniture
Fermob touch-up pens and spray are available to purchase in all Fermob colours.
The Fermob Gaurantee
Fermob’s furniture is designed and manufactured for outdoor use and made from premium-grade materials and components.
Fermob furniture attracts a 2 – 3 year warranty.
Fermob products come with a recommended usage setting, this information can be found in the Fermob technical book, or speak to our sales team for more information. This will allow you to cater to your requirements and ensure the warranty is fit for purpose.
- Domestic: a product designed for private use in non-public spaces such as gardens, patios, alfresco and balconies.
- Professional: a product designed for professional use in supervised public spaces such as restaurants, outdoor pools, beaches and recreational facilities.
- Intensive professional: mobile product, not fixed to the ground, designed for professional use in unsupervised public spaces such as motorway service stations, public parks and squares that are accessible around the clock.
Fermob’s furniture guarantee excludes the following:
Damaged, converted or modified furniture.
Furniture not used as per Fermob’s recommendations.
Any damage arising from insufficient care, or failure to comply with the supplied instructions and advice for receiving, assembling, using, maintaining and storing Fermob furniture.
Rings or stains undeclared when unpacking, including stains related to a combination of humidity retention + heat.
General wear and tear or natural fading of the materials used.
Corrosion originating from scratches or abrasions that result from general wear and tear which cannot be removed via standard cleaning and maintenance processes.
Minor spots of rust under table tops and seats or on bases. These are a natural outcome of the material used (iron) and can be treated using the maintenance tools made available to customers by Fermob.
Corrosion of stainless steel parts due to use in a confined, chlorinated environment.
Corrosion of steel furniture (including stainless steel furniture) as a result of use in a coastal environment. Fermob furniture does have additional treatments for prolonged use however salty environments are extremely harsh.
Any changes in the visual appearance of wood that are directly linked to aging. As wood is a living material, the appearance of its surface changes naturally over time.
Irregularities in the leather are proof of its authenticity.
Patina and aging may alter the appearance of leather over time. Leather is a natural, living material whose surface condition changes over the years.
FERMOB LIGHTING
Fermob’s lighting products are just like its furniture: designed and manufactured for outdoor use and made from premium-grade materials and components.
Fermob lights attract a 1-year warranty.
Fermob’s lighting guarantee excludes the following:
Lamps that have been altered, changed or modified.
Damage related to a lack of proper care or failure to observe the precautions (e.g. do not open the lamp) and advice for use, maintenance and storage provided to the customer.
Rings or stains not declared when unpacking.
General wear and tear or natural fading of the materials used.
Corrosion originating from scratches or abrasion resulting from general wear and tear and which cannot be removed via standard cleaning and maintenance processes.
Warranty Policy
Patio & Balcony Outdoor Living acts as a reseller for the manufacturers we represent and will manage the warranty claim process on behalf of our clients. Manufacturer warranties will vary depending on the barnds and products purchased.
Warranty information can be found on the brand's website, should you need assistance finding this information please contact Patio & Balcony Outdoor Living.
Our products come with the standard requirements to ensure you are protected by Australian Consumer Law. You are entitled to a replacement or refund for a manufacturing fault and compensation for any other reasonably foreseeable loss or damage.
Making A Claim
Clients who have purchased products from Patio & Balcony Outdoor Living and experience a manufacturing fault within the manufacturer warranty period may be entitled to make a warranty claim to cover the costs of repair or possible replacement of the product.
Patio & Balcony Outdoor Living will manage all warranty claims on behalf of our client and the final decision on this claim is the responsibility of the manufacturer.
To make a warranty claim, please provide the following information:
- Proof of purchase
- Address where the product is currently located; contact details of the client must correspond with the purchaser’s details
- Detailed description and image of the fault
Please note that manufacturer warranties only apply to original purchasers. Where a product has been purchased as a floor stock item, discontinued item, or second-hand item, Patio & Balcony Outdoor Living and the manufacturer will no longer be liable for claims against product warranties. This does not affect any rights or remedies to which you may be entitled under the Australian Consumer Law.
Once the above information is available, please contact Patio & Balcony Outdoor Living for further support.
